RULES
from March 2018

§1
General provisions

The Regulations define the conditions for the provision of electronic services by the Service Provider, as well as services provided stationary in the Service Provider's office, the conditions for concluding and terminating contracts and the complaint procedure.
The Service Recipient is obliged to use the Website and the Service Provider's services in a manner consistent with the provisions of the Regulations and generally applicable laws.
The Service Provider is Lidia Kittel, ul. Królewiecka 161/16
Contact with the Service Provider is possible using the following forms:
e-mail: biuro@drkittel.pl
traditional mail: ul. Królewiecka 161/16, 54-117 Wrocław
telephone contact: +48 605 290 299, 71 354 12 14
contact form on the website: https://drkittel.pl/kontakt/

§2
Definitions

Consumer - a Service Recipient with the status of a consumer within the meaning of art. 221 of the Civil Code. From January 1, 2021, to the extent specified in art. 38a of the Act on Consumer Rights and in Art. 3855 of the Civil Code, a Consumer is also a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person;
Service Recipient - a person using the Website or concluding a contract with the Service Provider for the provision of electronic services by the Service Provider, as well as a contract for the provision of stationary services, in the Service Provider's office;
Service Provider - Lidia Kittel ul. Królewiecka 161/16, 54-117 Wrocław, NIP: 894 229 28 05, REGON number: 932 661 616
Website - an internet platform available at www.drkittel.pl enabling the Service Provider to present the types and scope of services provided electronically, as well as the types and scope of services provided stationary, in the Service Provider's office.

§3
Technical requirements and rules of using the Website

The minimum technical requirements allowing for the use of the Website and the use of the Service Provider's services provided electronically are:
a computer or a mobile device with access to the Internet;
updated Internet browser;
access to e-mail (in the case of telemedical consultations carried out using e-mail)
access to a microphone and video camera (in the case of telemedicine consultations in the form of a video call);
access to the telephone (in the case of telemedicine consultations in the form of a telephone call).
The Service Provider takes technical and organizational measures to ensure the security of the services provided, however, these activities do not exclude the materialization of common threats resulting from the use of the Internet, such as, for example: phishing, infecting devices with malware, sending spam, cyberbullying or identity theft.
The Service Recipient should use anti-virus software in order to minimize the risk of introducing malware into the Service Recipient's ICT system by unauthorized entities, as well as he should shape and update his awareness of threats in cyberspace on an ongoing basis.
It is recommended that the Service Recipient verify whether the address of the Website in the web browser is correct each time before taking actions such as, in particular, making payments or providing personal data. In case of doubts in this regard, it is recommended to contact the Service Provider directly.
The Service Recipient may not interfere with the functioning of the Website and provide unlawful content, in particular content that is vulgar, promotes violence or violates the personal rights of the Service Provider or third parties.
The use of any content available on the Website is allowed only within the scope of the User's permitted use.

§4
Conclusion of a contract for the provision of electronic services

The conclusion of the contract for the provision of electronic services takes place via the Website.
In order to conclude a contract for the provision of electronic services, the Service Recipient should:

choose the service you are interested in;
complete the contact form;
declare that he has read the Regulations and accepts its provisions;
make a payment for the service.
The Service Provider also allows the possibility of concluding contracts for the provision of electronic services via e-mail or telephone. In such a situation, a prerequisite for the provision of the service is the Customer's sending to the Service Provider's e-mail address a confirmation of payment for the service by transfer to the Service Provider's bank account in accordance with the price list.
The contract is considered concluded at the moment of confirmation of payment for the service by the Customer or posting the payment for the service on the Service Provider's bank account.
Unpaid services will not be provided.

§5
Conclusion of a contract for the provision of services in the Service Provider's office

Conclusion of a contract for the provision of services in the Service Provider's office takes place via the Website, e-mail, telephone or directly during a stationary visit to the Service Provider's office.
In order to conclude a contract for the provision of services in the Service Provider's office, the Service Recipient should:

choose the service you are interested in;
contact the Service Provider in order to inform about the selected service;
pay for the service directly in the Service Provider's office.
Unpaid services will not be provided.

§6
Price and methods of payment

Prices for services on the Website are given in gross amounts, expressed in Polish zlotys, unless the offer clearly states otherwise.
The price of the service covers the scope specified in the order.
The Service Provider documents the order of the service by means of a receipt or by means of an invoice delivered to the e-mail address of the Service Recipient, to which the Service Recipient agrees.

§7
Term of the contract

The contract for the provision of electronic services is concluded for a definite period of time, necessary to perform the consultation.

§8
Withdrawal from the contract for the provision of electronic services

The Service Recipient who is a Consumer is entitled to withdraw from the contract concluded remotely or off-premises of the Service Provider without giving a reason within fourteen days from the conclusion of the contract.
In order to withdraw from the contract, the Service Recipient who is a Consumer should submit an appropriate statement to the Service Provider, which will result in the will to withdraw from the contract and which will contain data identifying the Service Recipient. The statement may be sent to the e-mail address of the Service Provider. To meet the fourteen-day deadline, it is enough to send a statement before the expiry of this period.
However, the right to withdraw from the contract is not an absolute right. This means that the right to withdraw from the contract is not entitled, in particular, in the case of contracts for the provision of services, if the Service Provider has fully performed the service with the express consent of the Service Recipient who is a Consumer, who was informed before the commencement of the service that after the service is provided by the Service Provider, he will lose the right to withdraw from the contract.
The situation referred to in par. 3 will take place in particular if the Service Recipient selects a consultation date within 14 days from the conclusion of the contract and after the consultation has been completed by the Service Provider - such action may be considered tantamount to consent to perform the service before the deadline for withdrawal from the contract (e.g. if the Service Recipient who is a Consumer orders a consultation taking place within 3 days from the conclusion of the contract, then after the consultation is completed, the right to withdraw from the contract is not entitled).
In the event of effective withdrawal from the contract, the Service Provider will reimburse the Customer who is a Consumer with the same method of payment as used by the Customer. The Service Provider, with the consent of the Service Recipient, is entitled to return the funds using another payment method that does not involve any additional cost for the Service Recipient.

§9
Obligation to provide reliable information

The Service Recipient is obliged to provide the Service Provider with all information known to him that will prove necessary to carry out the consultation.
The information provided by the Service Recipient must be reliable and consistent with the Service Recipient's best knowledge, which means that the Service Recipient may not conceal any information relevant to the proper assessment of the Service Recipient's health condition.

§10
Complaints procedure

Complaints may be submitted in writing to the Service Provider's address and in electronic form to the Service Provider's e-mail address.
The complaint should contain data enabling identification of the Service Recipient, the subject of the complaint and the Service Recipient's request related to the submitted complaint.
The response to the complaint will be provided to the e-mail address provided when concluding the contract, unless the Service Recipient clearly indicates a different address. The Service Provider is also entitled to respond to the complaint via traditional mail.
The Service Recipient who is a Consumer has the right to use out-of-court methods of dealing with complaints and pursuing claims. Among other things, such a Service Recipient has the right to apply to a permanent amicable consumer court with a request to settle a dispute arising from the concluded contract. Detailed information on out-of-court methods of dealing with complaints and pursuing claims is available on the website at www.uokik.gov.pl.

§11
Personal data

The Service Recipient is obliged to familiarize himself with the rules of processing his personal data by the Service Provider available in the information clause on the principles of personal data processing, which can be found at www.drkittel.pl
The Service Recipient should use appropriate technical and organizational measures to minimize the risk of losing the integrity of personal data.
Out of concern for the protection of personal data, the Service Provider is entitled to refuse to provide consultations if it is unable to identify the Service Recipient.

§12
Final Provisions

The Service Provider declares that it does not apply the code of good practice referred to in the Act of 23 August 2007 on counteracting unfair market practices.
The content of the Regulations is continuously available on the Website at the address: www.drkittel.pl The method of making the Regulations available enables its acquisition, reproduction and recording by saving it on a carrier or printing it at any time.
Descriptive headings have been introduced only to facilitate the use of the content of the Regulations and do not affect its interpretation or content.
In the event that any of the provisions of the Regulations turns out to be invalid, ineffective, unlawful or unenforceable in whole or in part, this circumstance will not affect the validity of the remaining provisions of the Regulations.
In matters not covered by the Regulations, the provisions of Polish law shall apply. In the case of Service Recipients who are Consumers, the choice of law does not deprive the protection granted on the basis of provisions that cannot be excluded by agreement under the law of the country in which the Consumer has his habitual residence.
Any disputes arising from the contract concluded on the basis of the Regulations will be settled by the court having jurisdiction over the seat of the Service Provider, while the said determination of the jurisdiction of the court is not applicable in the case of Service Recipients who are Consumers.
The Service Provider reserves the right to make changes to the Regulations for important reasons, i.e. due to changes in the law or changes in the service provision model or changes in the manner of concluding contracts, about which the Service Provider will inform the Service Recipient who will have active services. The current version of the Regulations will be available on the Service Provider's website each time, in a way that allows the Service Recipient to obtain, reproduce and record its content by printing or saving it on a carrier at any time.